Most bank and credit union executives and call centers leader today are focused on three main metrics: abandonment rates, service levels, and handling times. And it’s with good reason. All three directly reflect an institution’s efficiency and the quality of the consumer experience. Nevertheless, the banking industry today has struggled to improve these metrics.
Register to view this webinar highlighting four proven ways that banks and credit unions can improve these important service level metrics.
In this webinar you’ll learn:
The common challenges in most banking call centers today
Register to view the recording!
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