Recorded Webinar

How to Build Employee Confidence to Improve the Member Experience

Learn how to empower employees to have confident conversations around products and services to improve member experience & engagement.

Many credit unions today share common goals, including the desire to increase referrals, deposits, revenue and member engagement. Success in these areas often comes down to the frontline staff and their ability to engage members and confidently handle cross selling.

Register to watch the webinar with SilverCloud and Lending Solutions Consulting, and learn how to build confident employees in order to improve the member experience – and ultimately the bottom line. 

In this webinar, you’ll learn:

  • How to nurture and train a confident frontline staff
  • How the frontline can create and convert leads to cross sell and generate revenue 
  • How marketing and digital channels (web & mobile) impact lead generation 
  • How to recognize opportunities for deposits and lending

Register to view the recording!


Tiffiny John
Director of Corporate Strategy
Lending Solutions Consulting
Bill Hultstrand
Vice President of Business Development
Lending Solutions Consulting
Al Rosenbaum
EVP Customer Success
SilverCloud Inc.

Watch the Webinar

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What Others Are Saying About SilverCloud

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"We experienced a 20% reduction in costs for the call center since implementing SilverCloud, enabling us to reallocate resources to more revenue-generating tasks."

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Bolster Employee Confidence

"Staff don’t need to be trained on elaborate sales techniques, they just have to know enough about the product to explain it and field questions. And SilverCloud gives them the confidence they need."

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Evansville Teachers FCU
Improve Member Service

"SilverCloud is priceless. It has improved member service and satisfaction through accuracy and consistency."

Denali FCU