One Version Of The Truth

Are multiple versions of the truth holding back your institution?

How hard is it for your frontline staff to find and follow the right answers?

The Risks of Multiple Versions of The Truth

Even with formal policies and procedures, most employees still rely on tribal knowledge (aka asking their co-workers and following the process they learned years ago) to answer questions. Why? Because finding and following answers is typically hard within most institutions. But what is the real risk of having multiple versions of the truth?

  • Providing your consumers with the wrong answers
  • Loss of productivity from constant interruptions
  • Increased compliance risks

Learn how SilverCloud's Employee Support ensures your financial institution only has one version of the truth.

Banking Specific Search

Search designed from the ground up for financial institutions so that your employees can always find what they are looking for.

Procedure Builder

Organize complex procedures into one easy-to-use tool that guides your users step-by-step.

Content Drafting & Approvals

Draft, review, edit, schedule, and approve content easily across different departments and users to ensure accuracy.

Audit History

Revision history that shows exactly what has changed, when and by whom make audits simple.

Make Automated Support Your Secret Weapon
Over 200 banks and credit unions use SilverCloud to deliver one version of the truth
“It’s been said many times, by many brilliant leaders, 'Employees are a company’s greatest asset.' I’m validating that our growing relationship with SilverCloud is a direct reflection on your team and their efforts – from development, though sales and servicing. Everyone clearly understands that we succeed together. ”
Ken Bloomfield, Vice President Digital Experience
Harborstone Credit Union
“Staff don’t need to be trained on elaborate sales techniques. They just have to know enough about the product to explain it and field questions. That’s where employees get stuck on sales. They’re afraid that if there’s a question they won’t know how to answer it. SilverCloud gives them the confidence they need. View the full case study.
Tami Tenbarge, Director of Sales & Employee Development
Evansville Teachers Federal Credit Union
“I’m ecstatic about how it’s working…We send you stuff, and you take care of it and follow our instructions on it. You all are making me look good which I appreciate. Read the full case study.
Rosalyn Hudson, AVP of Member Services
Sharonview Federal Credit Union
“SilverCloud delivered more engagement and more qualified applicants, allowing lending officers to focus on higher yields than in previous years. We more than doubled our internal goal with a 21% increase in mortgage growth. Read the full case study.
Tom Novak, Director of Digital Banking
Visions Federal Credit Union