Policies & Procedure Management
Managing your policies and procedures shouldn't be this hard
One of the top challenges with delivering better support is giving your frontline staff the information they need. Content is siloed across systems, across departments, and information is inconsistent. Making one update can require updating multiple documents in multiple places and you have little to no visibility into what is actually being used at any given time.
The Challenges We Hear From Financial Institutions
“Each department manages their own information. There is no way to track changes and it’s all inconsistent. It’s a mess.”
“We store our Policies & Procedures on an intranet. It’s difficult to keep all content up to date or even know what is being used.”
“There are so many inconsistencies and information changes so fast that it’s nearly impossible to manage across multiple knowledgebases.”
Finally fix your knowledge management problem
Procedure Management that makes information easy to find, follow, and manage. Used by over 200 banks and credit unions.
- Deliver consistent, easy to find and follow policies & procedures
- Empower your staff with answers they can use in the moment
- Create a single source of truth across your institution that is easy to manage and maintain
Learn how SilverCloud's Employee Support is fixing financial institutions knowledge management issues by making information easy to find, follow and manage.
Banking Specific Search
Search designed from the ground up for financial institutions so that your employees can always find what they are looking for.
Procedure Builder
Organize complex procedures into one easy-to-use tool that guides your users step-by-step.
Content Drafting & Approvals
Draft, review, edit, schedule, and approve content easily across different departments and users to ensure accuracy.
Audit History
Revision history that shows exactly what has changed, when and by whom make audits and version control simple.
Trusted by Over 200 Financial Institutions
