As the banking world is forced to face the sobering realities of COVID-19, banks and credit unions need to rely on their digital channels more than ever. This includes not only the transactional tools such as online and mobile banking, but the tools needed to deliver support and service across your digital channels. As your teams are forced to go remote, the number of technology related questions and basic day-to-day questions is only increasing. During times of uncertainty, support and service is now more important than ever before.
In this webinar our experts outline steps you can take now to deliver the digital support your banking community needs in the short and long run.
"We experienced a 20% reduction in costs for the call center since implementing SilverCloud, enabling us to reallocate resources to more revenue-generating tasks."
"Staff don’t need to be trained on elaborate sales techniques, they just have to know enough about the product to explain it and field questions. And SilverCloud gives them the confidence they need."
"SilverCloud is priceless. It has improved member service and satisfaction through accuracy and consistency."