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Case Study Visions Federal Credit Union Leverages SilverCloud’s Credit Union Software to Gain Double-Digit Growth in Mortgage Loans

 
Who: Headquartered in Endwell, NY, Visions Federal Credit Union was founded in 1966 and currently serves 180,000 members with 44 branches and over $3.5 billion in assets     
When: Visions Federal Credit Union implemented SilverCloud’s Top Content Widgets in March of 2015.

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Video Breeze, the Customer Service Software from SilverCloud Helps Banks and Credit Unions Grow

Silvercloud Breeze is a solution for banks and credit union’s customers and members to come to their digital channels and get the answers to their questions.

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Video The Employee Self-Service Solution, SilverCloud Compass, Helps Banks and Credit Unions Grow

 

Transcript of Video:
Wes Barry, VP of Retail Banking, Institution for Savings: Well, before we had compass, we had information sort of all over the place. It might have been on network bank share drives, or a rudimentary internet that we had put together before.

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Case Study Institution for Savings Utilizes SilverCloud’s Compass™ Solution to Improve Training Procedures and Enhance Internal Efficiencies

Who:
Headquartered in Newburyport, Mass., Institution for Savings is one of the oldest mutual banks in the country, with $2.7 billion in assets and seven branches serving communities on the North Shore. Tammy Roeger, Senior Vice President of Retail Banking of Institution for Savings.

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Case Study BankMobile Leverages SilverCloud to Improve Customer Experience within Digital Channel

Who: 
Headquartered in New York, NY,  BankMobile, a division of Customers Bank, is the first digital banking platform in the country to offer free checking and savings accounts without any fees, as well as a line of credit, access to over 55,000 surcharge free ATMs, and a higher savings rate than …

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Case Study Bank of Oak Ridge Turns to SilverCloud to Increase Efficiency and Employee Focus

Following the implementation of SilverCloud’s Breeze solution, daily call volume decreased 20% at Bank of Oak Ridge, allowing employees to refocus their efforts toward key initiatives and revenue-driving activities.

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Case Study Arizona Federal: The Secret to a 95% Employee Satisfaction Rate

Cathy Roelle, VP of Teleservices at Arizona Federal Credit Union, provides insight into how she was able to increase the consistency, availability,and accuracy of information at her institution while positively impacting the bottom line and employee and member satisfaction.

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Case Study Denali Alaskan: Self Service Innovation

See how Judie Miller, VP of Operations at Denali Alaskan Federal Credit Union streamlined conversions and saved hundreds of thousands – all while improving member service.

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Case Study Evolve CU: How to save money, improve service and grow!

Tori Burton, VP of Marketing at Evolve Credit Union, demonstrates what she has done to provide superior service, cut-costs and drive new opportunities at her credit union.

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Case Study Smart Financial: Providing Superior Service

Michael Warrell, SVP of Member Services at Smart Financial Credit Union walks through how their focus on providing superior service to every member has paid off.

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Case Study Mill City Credit Union presents: The Mill City Playbook!

Marlo Hirl, VP of Marketing at Mill City Credit Union demonstrate how their focus on channel development with the use of SilverCloud has accelerated their member communications and member satisfaction to deepen relationships.

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