Resources
- Success Story 5 Ways American 1 Credit Union Empowers Members with Self-Service Digital Support
When the COVID-19 pandemic forced shutdowns in the spring of 2020, American 1 realized the power of Customer Self-Service™ to help them stay connected to and service members.
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- Success Story Marine Federal Credit Union Shares 5 Favorite Features of Employee Knowledge Management
Stephanie Bailey, Training Coordinator, shares her five favorite features of the solution that make her job and that of her credit union team members, easier.
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- Success Story Franklin Mint FCU Shares 5 Things About SilverCloud’s Banking Chatbot
Franklin Mint FCU recently deployed the SilverCloud Banking Chatbot on their digital channels, adding another mode of interactive self-service for their 120,000 members across the Greater Philadelphia Region.
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- Success Story Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days
Learn how Staley Credit Union was able to start delivering an excellent customer experience with SilverCloud’s Customer Self-Service in less than 30 days.
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- Success Story Jefferson Financial FCU Solves Procedure Management Challenge with SilverCloud Employee Knowledge Management
Learn how Jefferson Financial FCU transitioned from SharePoint to SilverCloud’s Employee Knowledge Management to achieve optimal procedure management for its frontline in 60 days.
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- Success Story How Sharonview Federal Credit Union Reduced Exceptions & Increased Employee Accountability
Before Sharonview Federal Credit Union, a $1.4 billion institution headquartered in South Carolina, purchased SilverCloud in July 2017, the number one employee complaint was the inability to quickly find policy, procedure, and product information.
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- Success Story Evansville Teachers Federal Credit Union: Enabling a Sales Culture While Improving Service
Tami Tenbarge, Director of Sales & Employee Development at $1.2B Evansville Teachers FCU, demonstrated how she quickly went from having an overloaded staff to a frontline of self-sufficient, lead producing employees.
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- Success Story Visions Federal Credit Union Leverages SilverCloud’s Credit Union Software to Gain Double-Digit Growth in Mortgage Loans
Headquartered in Endwell, NY, Visions Federal Credit Union implemented SilverCloud’s Customer Self-Service in March of 2015.
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- Success Story Institution for Savings Utilizes SilverCloud’s Employee Knowledge Management to Improve Training Procedures and Enhance Internal Efficiencies
As one of the oldest mutual banks in the country, Institution for Savings was in search of a way to improve internal efficiencies, bank training procedures and easily update vital documents.
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- Success Story Bank of Oak Ridge Turns to SilverCloud to Increase Efficiency and Employee Focus
Following the implementation of SilverCloud’s consumer enablement solution, daily call volume decreased 20% at Bank of Oak Ridge, allowing employees to refocus their efforts toward key initiatives and revenue-driving activities.
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- Success Story Arizona Federal: The Secret to a 95% Employee Satisfaction Rate
Cathy Roelle, VP of Teleservices at Arizona Federal Credit Union, provides insight into how she was able to increase the consistency, availability,and accuracy of information at her institution while positively impacting the bottom line and employee and member satisfaction.
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- Success Story Mill City Credit Union presents: The Mill City Playbook!
Marlo Hirl, VP of Marketing at Mill City Credit Union demonstrate how their focus on channel development with the use of SilverCloud has accelerated their member communications and member satisfaction to deepen relationships.
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