Learn how Jefferson Financial FCU transitioned from SharePoint to SilverCloud’s Employee Support to achieve optimal procedure management for its frontline in 60 days.
Before Sharonview Federal Credit Union, a $1.4 billion institution headquartered in South Carolina, purchased SilverCloud in July 2017, the number one employee complaint was the inability to quickly find policy, procedure, and product information.
Tami Tenbarge, Director of Sales & Employee Development at $1.2B Evansville Teachers FCU, demonstrated how she quickly went from having an overloaded staff to a frontline of self-sufficient, lead producing employees.
Headquartered in Endwell, NY, Visions Federal Credit Union implemented SilverCloud’s Consumer Support Center in March of 2015.
As one of the oldest mutual banks in the country, Institution for Savings was in search of a way to improve internal efficiencies, bank training procedures and easily update vital documents.
Following the implementation of SilverCloud’s consumer enablement solution, daily call volume decreased 20% at Bank of Oak Ridge, allowing employees to refocus their efforts toward key initiatives and revenue-driving activities.
Cathy Roelle, VP of Teleservices at Arizona Federal Credit Union, provides insight into how she was able to increase the consistency, availability,and accuracy of information at her institution while positively impacting the bottom line and employee and member satisfaction.
Tori Burton, VP of Marketing at Evolve Credit Union, demonstrates what she has done to provide superior service, cut-costs and drive new opportunities at her credit union.
Marlo Hirl, VP of Marketing at Mill City Credit Union demonstrate how their focus on channel development with the use of SilverCloud has accelerated their member communications and member satisfaction to deepen relationships.