Resources
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Case Study Jefferson Financial FCU Solves Procedure Management Challenge with SilverCloud Employee Support
Learn how Jefferson Financial FCU transitioned from SharePoint to SilverCloud’s Employee Support to achieve optimal procedure management for its frontline in 60 days.
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Case Study How Sharonview Federal Credit Union Reduced Exceptions & Increased Employee Accountability
Before Sharonview Federal Credit Union, a $1.4 billion institution headquartered in South Carolina, purchased SilverCloud in July 2017, the number one employee complaint was the inability to quickly find policy, procedure, and product information.
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Case Study Evansville Teachers Federal Credit Union: Enabling a Sales Culture While Improving Service
Tami Tenbarge, Director of Sales & Employee Development at $1.2B Evansville Teachers FCU, demonstrated how she quickly went from having an overloaded staff to a frontline of self-sufficient, lead producing employees.
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Case Study Visions Federal Credit Union Leverages SilverCloud’s Credit Union Software to Gain Double-Digit Growth in Mortgage Loans
Headquartered in Endwell, NY, Visions Federal Credit Union implemented SilverCloud’s Consumer Support Center in March of 2015.
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Case Study Institution for Savings Utilizes SilverCloud’s Employee Support to Improve Training Procedures and Enhance Internal Efficiencies
As one of the oldest mutual banks in the country, Institution for Savings was in search of a way to improve internal efficiencies, bank training procedures and easily update vital documents.
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Case Study Bank of Oak Ridge Turns to SilverCloud to Increase Efficiency and Employee Focus
Following the implementation of SilverCloud’s consumer enablement solution, daily call volume decreased 20% at Bank of Oak Ridge, allowing employees to refocus their efforts toward key initiatives and revenue-driving activities.
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Case Study Arizona Federal: The Secret to a 95% Employee Satisfaction Rate
Cathy Roelle, VP of Teleservices at Arizona Federal Credit Union, provides insight into how she was able to increase the consistency, availability,and accuracy of information at her institution while positively impacting the bottom line and employee and member satisfaction.
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Case Study Evolve CU: How to save money, improve service and grow!
Tori Burton, VP of Marketing at Evolve Credit Union, demonstrates what she has done to provide superior service, cut-costs and drive new opportunities at her credit union.
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Case Study Mill City Credit Union presents: The Mill City Playbook!
Marlo Hirl, VP of Marketing at Mill City Credit Union demonstrate how their focus on channel development with the use of SilverCloud has accelerated their member communications and member satisfaction to deepen relationships.
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