When the COVID-19 pandemic forced shutdowns in the spring of 2020, American 1 realized the power of Customer Self-Service™ to help them stay connected to and service members.
Stephanie Bailey, Training Coordinator, shares her five favorite features of the solution that make her job and that of her credit union team members, easier.
Franklin Mint FCU recently deployed the SilverCloud Banking Chatbot on their digital channels, adding another mode of interactive self-service for their 120,000 members across the Greater Philadelphia Region.
Learn how Staley Credit Union was able to start delivering an excellent customer experience with SilverCloud’s Customer Self-Service in less than 30 days.
Learn how Jefferson Financial FCU transitioned from SharePoint to SilverCloud’s Employee Knowledge Management to achieve optimal procedure management for its frontline in 60 days.
Before Sharonview Federal Credit Union, a $1.4 billion institution headquartered in South Carolina, purchased SilverCloud in July 2017, the number one employee complaint was the inability to quickly find policy, procedure, and product information.
Tami Tenbarge, Director of Sales & Employee Development at $1.2B Evansville Teachers FCU, demonstrated how she quickly went from having an overloaded staff to a frontline of self-sufficient, lead producing employees.
Headquartered in Endwell, NY, Visions Federal Credit Union implemented SilverCloud’s Customer Self-Service in March of 2015.
As one of the oldest mutual banks in the country, Institution for Savings was in search of a way to improve internal efficiencies, bank training procedures and easily update vital documents.
Following the implementation of SilverCloud’s consumer enablement solution, daily call volume decreased 20% at Bank of Oak Ridge, allowing employees to refocus their efforts toward key initiatives and revenue-driving activities.
Cathy Roelle, VP of Teleservices at Arizona Federal Credit Union, provides insight into how she was able to increase the consistency, availability,and accuracy of information at her institution while positively impacting the bottom line and employee and member satisfaction.
Marlo Hirl, VP of Marketing at Mill City Credit Union demonstrate how their focus on channel development with the use of SilverCloud has accelerated their member communications and member satisfaction to deepen relationships.