November 12, 2020
SilverCloud LLC, a leader in conversational banking, today released its SilverCloud Labs report highlighting Conversational Banking “Micro-Trends,” the detailed, low-level data driving the newest wave in digital banking.
Q2 was a roller coaster ride, to say the least. And not particularly the fun kind.
Dealing with the immediate setbacks of the Coronavirus pandemic crisis, financial customers needed support from their financial institutions more than ever.
The week-by-week analysis of what banking customers are looking for in your digital channels. The findings highlight key trends in digital banking channels based on usage from over 200 banks and credit unions and approximately 1,000,000 questions asked on our platform each month.Read More