Resources
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Data & Insights SilverCloud Labs: Conversational Banking Trends – November 2020
December 15, 2020
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SilverCloud LLC, a leader in conversational banking, today released its SilverCloud Labs monthly report highlighting Conversational Banking “Micro-Trends,” the detailed, low-level data driving the newest wave in digital banking.
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Data & Insights SilverCloud Labs: Conversational Banking Trends – October 2020
November 12, 2020
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SilverCloud LLC, a leader in conversational banking, today released its SilverCloud Labs report highlighting Conversational Banking “Micro-Trends,” the detailed, low-level data driving the newest wave in digital banking.
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Data & Insights 6 Insights from Banking Chatbot Activity in Q2 2020
Q2 was a roller coaster ride, to say the least. And not particularly the fun kind.
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Dealing with the immediate setbacks of the Coronavirus pandemic crisis, financial customers needed support from their financial institutions more than ever.
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Data & Insights Digital Support Trends: Banking Consumer Searches Week-by-Week Analysis
The week-by-week analysis of what banking customers are looking for in your digital channels. The findings highlight key trends in digital banking channels based on usage from over 200 banks and credit unions and approximately 1,000,000 questions asked on our platform each month.
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