Insights for Banks and Credit Unions

Financial Brand Article: What Banks & Credit Unions Can Learn From Netflix About Digital Support

As featured on the Financial Brand in June, 2019:

Financial institutions of any size can implement small steps used by Netflix and other e-commerce rock stars to ease the load on contact centers, especially when live chat is used. Equally important, these steps lead to significant opportunities to cross-sell consumers who clearly have indicated an intent to act.

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