Recorded Webinar

Beyond Transactions: How to Turn Your Banking Mobile App and Site Into a Digital Branch

Learn how to go beyond transactions and translate the physical branch experience into your digital channels

The pace of technology continues to shape the banking industry, leaving banks and credit unions struggling to stay ahead. Consumer behaviors have changed. Banking customers today want and expect to interact with a true “Digital Branch” – one where they can complete transactions and find support and product information across digital channels.

While the banking industry has been focused on transactions, many institutions struggle to provide the same level of support and product information in digital channels as they do in physical branches. Register for this webinar and learn how to translate the physical branch experience into your digital channels.

In this webinar you will learn:

  • What a Digital Branch is and why implementing a targeted strategy is no longer a “nice to have”
  • What consumers expect from a Digital Branch, and what behaviors guide and inform an engaging user experience
  • How to go beyond transactions and translate what you know about your physical branches into your digital channels
  • The keys to providing engaging product and support related content across digital channels
  • Best practices for creating a Digital Branch told through real industry examples

Register to view the webinar!


Al Rosenbaum
EVP Customer Success
SilverCloud Inc.

Watch the Webinar

  • This field is for validation purposes and should be left unchanged.

What Others Are Saying About SilverCloud

Reduce Call Center Costs

"We experienced a 20% reduction in costs for the call center since implementing SilverCloud, enabling us to reallocate resources to more revenue-generating tasks."

VP Marketing
Mill City Credit Union
Bolster Employee Confidence

"Staff don’t need to be trained on elaborate sales techniques, they just have to know enough about the product to explain it and field questions. And SilverCloud gives them the confidence they need."

Director of Sales & Employee Development
Evansville Teachers FCU
Improve Member Service

"SilverCloud is priceless. It has improved member service and satisfaction through accuracy and consistency."

Denali FCU