As financial institutions have had to pivot in response to the Coronavirus outbreak, banks and credit unions are faced with unprecedented situations, challenging many of their usual operations.
In this webinar we reveal the top three operational inefficiencies the Coronavirus outbreak and subsequent repercussions have exposed, and how to turn them into opportunities to:
"We experienced a 20% reduction in costs for the call center since implementing SilverCloud, enabling us to reallocate resources to more revenue-generating tasks."
"Staff don’t need to be trained on elaborate sales techniques, they just have to know enough about the product to explain it and field questions. And SilverCloud gives them the confidence they need."
"SilverCloud is priceless. It has improved member service and satisfaction through accuracy and consistency."