Recorded Webinar

How to Improve Experience & Efficiency in Banking Today: Simple frameworks for success in the era of information overload.

We explore simple ways in which banks and credit unions can improve consumer experience, increase efficiency, and bolster the bottom line by focusing on the #1 culprit – information overload.

Forward-thinking banks and credit unions know that delivering an exceptional experience is key is attracting and maintaining customers and members in today’s highly competitive environment. New tools and technologies have impacted the banking experience both for the consumer and the employee. With new tools come more information to manage and master – the result of which can lead to a big problem: information overload.

In this webinar, we explore simple ways in which banks and credit unions can improve consumer experience, increase efficiency, and bolster the bottom line by focusing on the #1 culprit – information overload.

In this short session, you’ll learn:

  • Why information overload is the #1 problem impacting NPS, share of wallet, and deposit growth
  • How to deliver answers where and when consumers/employees expect and need them
  • What great answers look like
  • Simple best practices to help your teams deliver on expectations around customer/member experience

Register to view the recording!

Speakers

Al Rosenbaum
EVP of Customer Success
SilverCloud Inc

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