Gone are the days of waiting in line at (or on hold with) your local bank or credit union. In are the days when you can be whisking mustard into oil and vinegar for supper’s side salad, all the while checking your account balance – via chat.
Chat is changing the game when it comes to consumer experience. And banks and CU’s who’ve successfully adopted chat have seen growth – fast – in measures of satisfaction and revenue.
Register for this on-demand webinar to learn insights from these top institutions, and how you can apply it to your bank/CU to grow efficiently and satisfy consumer demand for self-service.
"We experienced a 20% reduction in costs for the call center since implementing SilverCloud, enabling us to reallocate resources to more revenue-generating tasks."
"Staff don’t need to be trained on elaborate sales techniques, they just have to know enough about the product to explain it and field questions. And SilverCloud gives them the confidence they need."
"SilverCloud is priceless. It has improved member service and satisfaction through accuracy and consistency."