Knowledge. Credit union employees – whether on the frontline or in the back office – need it every day, hundreds of times a day, to do their jobs. The challenge – 91% of credit unions report issues managing knowledge, and 64% report their staff would rather ask others than actually find it themselves.
Watch the on demand webinar to learn the tips, tricks and best practices that 200 financial institutions successfully use to:
"We experienced a 20% reduction in costs for the call center since implementing SilverCloud, enabling us to reallocate resources to more revenue-generating tasks."
"Staff don’t need to be trained on elaborate sales techniques, they just have to know enough about the product to explain it and field questions. And SilverCloud gives them the confidence they need."
"SilverCloud is priceless. It has improved member service and satisfaction through accuracy and consistency."