Recorded Webinar

Mastering Knowledge Management at Your Credit Union

Knowledge. Credit union employees – whether on the frontline or in the back office – need it every day, hundreds of times a day, to do their jobs. The challenge – 91% of credit unions report issues managing knowledge, and 64% report their staff would rather ask others than actually find it themselves.

Watch the on demand webinar to learn the tips, tricks and best practices that 200 financial institutions successfully use to:

  • Get employees to enjoy using their knowledge base
  • Remove inconsistent information between departments
  • Identify the gaps in documented knowledge
  • Ensure information is always up-to-date


Caroline Platkiewicz
Insights Manager, SilverCloud
Natasha Bazil
Customer Success Manager
Kendall Sebastian
Knowledge Management Consultant

Watch the Webinar

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What Others Are Saying About SilverCloud

Reduce Call Center Costs

"We experienced a 20% reduction in costs for the call center since implementing SilverCloud, enabling us to reallocate resources to more revenue-generating tasks."

VP Marketing
Mill City Credit Union
Bolster Employee Confidence

"Staff don’t need to be trained on elaborate sales techniques, they just have to know enough about the product to explain it and field questions. And SilverCloud gives them the confidence they need."

Director of Sales & Employee Development
Evansville Teachers FCU
Improve Member Service

"SilverCloud is priceless. It has improved member service and satisfaction through accuracy and consistency."

Denali FCU