Recorded Webinar

The Hidden Cost of Your Digital-First Strategy

Research reveals that 70% of banking customers start with online self-service but it’s not working for 87% of them. So what went wrong with the digital-first strategy? And what are the hidden support and, even more important, opportunity costs?

Join us as we debunk the common misconceptions that are costing financial institutions millions of dollars and declining NPS scores.

In this webinar, we outline: 

  • Common mistakes and missed opportunities with digital first
  • Why call center volumes are increasing instead of decreasing
  • How to deliver a more efficient digital-first service strategy that won’t crush your employees

Speakers

DJ Haskins
Senior Director, Marketing
TimeTrade SilverCloud
Al Rosenbaum
TimeTrade SilverCloud
VP Sales and Customer Success

Watch the Webinar

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