Mobile Banking is a hot topic for credit unions as your members make it your fastest growing channel. But with new technology, comes lots of questions that are flooding you contact centers (calls, emails, and chats). In this 30-minute webinar, we outline tips from leading banks and credit unions that drastically cut down contact center inquiries and improve the member experience. And the best part – we will give the playbook on what you can do to easily fix it!
"We experienced a 20% reduction in costs for the call center since implementing SilverCloud, enabling us to reallocate resources to more revenue-generating tasks."
"Staff don’t need to be trained on elaborate sales techniques, they just have to know enough about the product to explain it and field questions. And SilverCloud gives them the confidence they need."
"SilverCloud is priceless. It has improved member service and satisfaction through accuracy and consistency."