Recorded Webinar

The Most Asked Procedure Questions Among Frontline Staff

Providing your frontline staff with access to policies and procedures is a goal of all financial institutions. But very few are able to track which policies and procedures are accessed most frequently and which generate the most questions from frontline staff. In this webinar we will share statistics from over 2 million banking employee searches and give insights into what and how frontline staff are interacting with banking policies and procedures, as well as what you can do to ensure consistency, efficiency, and a better employee and consumer experience.


DJ Haskins
Vice President, Marketing
SilverCloud Inc.

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