Providing your frontline staff with access to policies and procedures is a goal of all financial institutions. But very few are able to track which policies and procedures are accessed most frequently and which generate the most questions from frontline staff. In this webinar we will share statistics from over 2 million banking employee searches and give insights into what and how frontline staff are interacting with banking policies and procedures, as well as what you can do to ensure consistency, efficiency, and a better employee and consumer experience.
"We experienced a 20% reduction in costs for the call center since implementing SilverCloud, enabling us to reallocate resources to more revenue-generating tasks."
"Staff don’t need to be trained on elaborate sales techniques, they just have to know enough about the product to explain it and field questions. And SilverCloud gives them the confidence they need."
"SilverCloud is priceless. It has improved member service and satisfaction through accuracy and consistency."