Recorded Webinar

Where Service Meets Sales:

Creating the Perfect Marriage of your Branch & Digital Channels

To best serve today’s financial consumer and remain competitive, banks and credit unions must master the art of blending their digital and physical worlds. Customers now expect an omnichannel experience, requiring banks and credit unions to provide easy access to both information and service whenever and where ever their customers choose to engage.

Working in combination, TimeTrade’s Intelligent Appointment Scheduling and SilverCloud’s banking-specific support solutions allow financial institutions to deliver the right digital technology, at the right time to ensure their customers can connect to the right branch resources and staff at their precise point of need.

This webinar highlights how banks and credit unions can leverage the integrated power of SilverCloud and TimeTrade to generate high-value appointments – whether virtually or in the branch – while reducing unnecessary friction and delivering a superior customer experience.

Our speakers share how we’ve helped banks and credit unions just like yours:

  • Generate more high-value appointments from your web, mobile and online banking environments
  • Improve staff productivity and efficiency by ensuring you have the right team members in the right location
  • Deliver the experience your customers expect from scheduling all the way to fulfillment


DJ Haskins
Vice President, Marketing
SilverCloud Inc.
Cimarron Buser
SVP, Business Development

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What Others Are Saying About SilverCloud

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"We experienced a 20% reduction in costs for the call center since implementing SilverCloud, enabling us to reallocate resources to more revenue-generating tasks."

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"SilverCloud is priceless. It has improved member service and satisfaction through accuracy and consistency."

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