Today, SilverCloud, Inc. provides the automated support solutions missing in self-service for over 200 banks and credit unions in North America. From our robust platform, knowledge bases, content services and frictionless interfaces that work across consumer and employee applications, our customers experience reduced contact center volumes, more product engagement and improved employee efficiency.
Banks and Credit Unions have unique needs, processes and compliance requirements. We built our platform to focus only on banks and credit unions to ensure compliance, accuracy, reviews and approvals. And it works seamlessly across the applications that you are already using.
We developed the industry-leading best practices for support answers and policies and procedures. Utilizing these, we do the work for you, making your content more searchable & user-friendly. We deliver the fully branded interfaces that layer on seamlessly to your applications. Best part – its all part of your annual contract.
With over 10,000,000 searches conducted on SilverCloud annually, we are able to provide intelligence to ensure your answers are constantly improving to ensure ongoing consumer and employee self-service. But we also have the right approach to ensure you launch quickly and gain adoption from your consumers and employees.
The majority of banks and credit unions make it hard for their consumers to truly self-serve beyond standard transactions. With the explosion of technology investments, your consumers not only have more questions, they expect to be able to do more on mobile and online banking. The lack of automated support has caused a significant increase in calls, emails and chat coming into contact centers. To top it all off, your employees are not able to easily find, follow or use your policies and procedures which causes increased handle times, low productivity and increased errors as your frontline staff searches for the right answers. With SilverCloud, your consumers and employees can quickly find, follow and use the answers they need so you can improve your contact center metrics and improve your consumer (and employee) experience.
Growing your deposits doesn’t have to mean more work. Taking our years of accumulated industry insights, we’ve created a solution that helps you grow customer engagement and effectively capture opportunities coming in through your digital channels, over the phone or in-person at the local branch. Your employees will be empowered with the information they need to turn questions into revenue; and your consumers will be able to easily to find the information they need to take further action from the channels they spend most of their time – mobile and online banking. Break down the silos of your channels and allow consumers and employees to truly self-serve.
Your employees — and perhaps even you — are spending half the day answering questions from consumers and co-workers that can’t find the right answers. SilverCloud takes all your bank or credit union’s institutional knowledge and processes and consolidates them on one platform that employees can easily find, follow and use. We enable your employees with the information they need to deliver the right answers, instantly allowing you to grow efficiently without adding headcount.
As an organization, we are driven by our mission, but it’s our values that drive our team members day-to-day. This ensures that we attract and retain the best talent while empowering our team members to make the right decision day in and day out.