Bank and Credit Union Employee Training

5 Best Practices for Knowledge Management at Financial Institutions

5 Best Practices for Knowledge Management at Financial Institutions

In our most recent webinar, we address the growing need for centralized knowledge management at financial institutions, and how to master it with 5 best practices. State of Knowledge Management in Banks & CUs 2020 has presented increasing demand for financial support and services.   Mortgage loan applications have skyrocketed. There is greater demand for refinancing,…

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Webinar Recording: Empower Your MSRs to Make Every Conversation Count

Webinar Recording: Empower Your MSRs to Make Every Conversation Count

Lori Bocklund of Strategic Contact and DJ Haskins from SilverCloud outline what survey data of 100+ CU contact center leaders reveals about the changing contact center, and how your center can better respond to today’s member needs. This webinar was hosted by Creditunions.com  Highlights and key takeaways: 2020: The Year of the Agent The January…

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How Marine Federal Credit Union Keeps Employees Informed and Trained with Employee Support™

How Marine Federal Credit Union Keeps Employees Informed and Trained with Employee Support™

Marine Federal Credit Union leverages SilverCloud’s Employee Support™ to keep employees informed and trained so they can easily and quickly find information to do their jobs. Watch this 15-minute interview – courtesy of CUbroadcast – with Marine Federal Credit Union Training Coordinator, Stephanie Bailey, to hear how SilverCloud delivers information to the fingertips of this…

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Empowering Your Staff to Deliver the Experience Your Customers and Members Deserve

Empowering Your Staff to Deliver the Experience Your Customers and Members Deserve

Your customers and members need you now, more than ever. They need answers and they need to connect with someone that addresses their questions and concerns with confidence and clarity. A June, 2020 survey of over 120 credit union contact center leaders conducted by Strategic Contact found that: 93.5% of contact center leaders report an…

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3 Opportunities the COVID-19 Crisis Uncovers for Improving Bank and Credit Union Operations

3 Opportunities the COVID-19 Crisis Uncovers for Improving Bank and Credit Union Operations

A recap of the recent webinar – 3 Opportunities the COVID-19 Crisis Uncovers for Improving Bank Operations. You can watch the recording here and the slides are available below. The impact of the Coronavirus crisis has been profound; on our personal lives, to our businesses and the economy. Bank and credit union leaders have had…

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How To Support Bank and Credit Union Employees During the COVID-19 Crisis

How To Support Bank and Credit Union Employees During the COVID-19 Crisis

As individuals and businesses face new financial challenges amid the Coronavirus pandemic, there has been an outpouring of questions from the consumer and business banking community. The need for banks and credit unions to step up and provide digital support is greater than ever. With that, the very core of how people bank in the…

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The Banking Acronyms Guide

The Banking Acronyms Guide

Banking has tons of industry specific terms and as a result bankers often communicate using acronyms instead of using full terms. For example, saying CERCLA instead of Comprehensive Environmental Response, Compensation, and Liability Act. If you’re new to the industry it can be difficult to understand documents and even conversations that use banking acronyms you…

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4 Ways A Centralized Knowledge Base Will Improve Your Employee Training Program

4 Ways A Centralized Knowledge Base Will Improve Your Employee Training Program

Reduce onboarding time, decrease employee frustration, ensure consistent delivery, and quantify effectiveness.   A centralized knowledge base is at the heart of successful employee training. In this post, we outline four ways it can transform how your financial institution trains, retains, and ramps up frontline employees for success — so you can spend less time…

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