Bank and Credit Union Employee Training

4 Ways A Centralized Content Strategy Will Improve Your Employee Training Program

4 Ways A Centralized Content Strategy Will Improve Your Employee Training Program

Reduce onboarding time, decrease employee frustration, ensure consistent delivery, and quantify effectiveness.   A centralized content strategy is at the heart of successful employee training. In this post, we outline 4 ways it can transform how your financial institution trains, retains, and ramps up frontline employees for success – so you can spend less time…

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Bank of Oak Ridge Turns to SilverCloud to Increase Efficiency and Employee Focus

Bank of Oak Ridge Turns to SilverCloud to Increase Efficiency and Employee Focus

The Challenge: With a call volume exceeding the department’s capacity, Bank of Oak Ridge was searching for a solution to gain increased efficiency and employee focus by reducing backlog without adding additional headcount. Investing in additional full-time resources is both costly and time-consuming, including the cost of recruitment, salary, benefits, and bank training. Bank of…

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