Bank and Credit Union Software, Call Center Best Practices, Customer Experience, Digital and Mobile Banking, Resources

How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template

As the events of the last few weeks unfold, there is no questioning it  — we have found ourselves in an unprecedented situation – locally, nationally, and globally. The changing tide of the COVID-19 pandemic has set forth widespread economic, health, financial, and lifestyle changes, and it seems that no business, industry or sector remains…

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Call Center Best Practices, Resources

Strategic Contact – Member Experience and the Call Center

President of Strategic Contact, Lori Bocklund, can help your credit union’s call center succeed. On December 15th, Bocklund conducted an exclusive webinar discussing the state of credit union call centers today. She has completed extensive research and gathered data surrounding the issues call centers have faced and what is being done to improve processes. Bocklund…

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Call Center Best Practices

Top 3 Banking Call Center Best Practices

Do you work in or manage a call center at a bank or credit union? If so, you know the many challenges that come with effectively and efficiently answering every customer call – questions spanning the vast array from tech assistance to products and services offered at your financial institution. In order to make your…

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