President of Strategic Contact, Lori Bocklund, can help your credit union’s call center succeed. On December 15th, Bocklund conducted an exclusive webinar discussing the state of credit union call centers today. She has completed extensive research and gathered data surrounding the issues call centers have faced and what is being done to improve processes. Bocklund…
Do you work in or manage a call center at a bank or credit union? If so, you know the many challenges that come with effectively and efficiently answering every customer call – questions spanning the vast array of products and services offered at banks and credit unions. In order to make your job a…
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