Call Center Best Practices

Webinar Recording: Empower Your MSRs to Make Every Conversation Count

Webinar Recording: Empower Your MSRs to Make Every Conversation Count

Lori Bocklund of Strategic Contact and DJ Haskins from SilverCloud outline what survey data of 100+ CU contact center leaders reveals about the changing contact center, and how your center can better respond to today’s member needs. This webinar was hosted by Creditunions.com  Highlights and key takeaways: 2020: The Year of the Agent The January…

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3 Opportunities the COVID-19 Crisis Uncovers for Improving Bank and Credit Union Operations

3 Opportunities the COVID-19 Crisis Uncovers for Improving Bank and Credit Union Operations

A recap of the recent webinar – 3 Opportunities the COVID-19 Crisis Uncovers for Improving Bank Operations. You can watch the recording here and the slides are available below. The impact of the Coronavirus crisis has been profound; on our personal lives, to our businesses and the economy. Bank and credit union leaders have had…

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How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template

How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template

As the events of the last few weeks unfold, there is no questioning it  — we have found ourselves in an unprecedented situation – locally, nationally, and globally. The changing tide of the COVID-19 pandemic has set forth widespread economic, health, financial, and lifestyle changes, and it seems that no business, industry or sector remains…

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Top 3 Banking Call Center Best Practices

Top 3 Banking Call Center Best Practices

Do you work in or manage a call center at a bank or credit union? If so, you know the many challenges that come with effectively and efficiently answering every customer call – questions spanning the vast array from tech assistance to products and services offered at your financial institution. In order to make your…

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