Digital and Mobile Banking

Franklin Mint FCU Shares 5 Things About SilverCloud’s Banking Chatbot

Franklin Mint FCU Shares 5 Things About SilverCloud’s Banking Chatbot

We recently spoke with Mike Bunner, VP, Director of Digital Marketing at Franklin Mint Federal Credit Union in Pennsylvania. Franklin Mint FCU recently deployed the SilverCloud Banking Chatbot on their digital channels, adding another mode of interactive self-service for their 120,000 members across the Greater Philadelphia Region.  Here are five things he shared about partnering…

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Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days

Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days

If you asked Blake E. Wallace, AVP of Member Services at Staley Credit Union, how SilverCloud met or exceeded his expectations, we would guess he would tell you in these five ways… OK, full transparency — we did ask him and here’s what he told us, and wants you to know. #1 SilverCloud Consumer Support…

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How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template

How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template

As the events of the last few weeks unfold, there is no questioning it  — we have found ourselves in an unprecedented situation – locally, nationally, and globally. The changing tide of the COVID-19 pandemic has set forth widespread economic, health, financial, and lifestyle changes, and it seems that no business, industry or sector remains…

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The Best Customer Service is Self-Service: 9 Stats Pointing To Why Customers Want to Help Themselves

The Best Customer Service is Self-Service: 9 Stats Pointing To Why Customers Want to Help Themselves

Ever wondered how or why customer service has evolved from “how can I help you?” to, “help yourself”?  Check out these top statistics that help explain why companies and consumers alike are leaning into self-service. 92% of online adults use search engines to find answers on the web. Source: Pew Research Internet Survey 91% of…

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Financial Brand Article – What Banks & Credit Unions Can Learn From Netflix About Digital Support

Financial Brand Article – What Banks & Credit Unions Can Learn From Netflix About Digital Support

As featured on the Financial Brand in June, 2019: Financial institutions of any size can implement small steps used by Netflix and other e-commerce rock stars to ease the load on contact centers, especially when live chat is used. Equally important, these steps lead to significant opportunities to cross-sell consumers who clearly have indicated an…

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