Digital and Mobile Banking

The Real Reasons Banking Customers Switch

The Real Reasons Banking Customers Switch

How to Improve Digital Experiences So Customers Stay Connected to Your Financial Institution  As seen in ABA Bank Marketing.  By: DJ Haskins “By identifying the reasons that customers want to switch, and marketing to your strengths in association with those pain points, financial institutions will be able to attract vulnerable customers into their financial institution.”  This recent article, featuring…

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The Revenue Bots Are Coming…. To Sell You Something!

The Revenue Bots Are Coming…. To Sell You Something!

Bots, Bots, Everywhere…  The Future of Automated Financial Sales Finally, it is here. We are enjoying the realities of conversational banking; being able to talk and text using natural language to do “banking-stuff.”    It’s a fun idea, and more than that, it is hugely significant. Bots and conversational banking, using natural language to streamline digital interaction is without a doubt the next…

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5 Ways American 1 Credit Union Empowers Members with Self-Service Digital Support

5 Ways American 1 Credit Union Empowers Members with Self-Service Digital Support

American 1 Credit Union services nearly 60,000 members with 17 branch locations across southeast Michigan. Operating under the motto, “Boldly Generous. Convenient. Uncomplicated.” American 1 strives to deliver on those words, especially when it comes to making their products and services accessible to their community.  When the COVID-19 pandemic forced shutdowns in the spring of…

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Franklin Mint FCU Shares 5 Things About SilverCloud’s Banking Chatbot

Franklin Mint FCU Shares 5 Things About SilverCloud’s Banking Chatbot

We recently spoke with Mike Bunner, VP, Director of Digital Marketing at Franklin Mint Federal Credit Union in Pennsylvania. Franklin Mint FCU recently deployed the SilverCloud Banking Chatbot on their digital channels, adding another mode of interactive self-service for their 120,000 members across the Greater Philadelphia Region.  Here are five things he shared about partnering…

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Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days

Staley Credit Union and SilverCloud Deliver Digital Support to Members’ Fingertips in Less than 30 Days

If you asked Blake E. Wallace, AVP of Member Services at Staley Credit Union, how SilverCloud met or exceeded his expectations, we would guess he would tell you in these five ways… OK, full transparency — we did ask him and here’s what he told us, and wants you to know. #1 SilverCloud Customer Self-Service is…

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How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template

How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template

As the events of the last few weeks unfold, there is no questioning it  — we have found ourselves in an unprecedented situation – locally, nationally, and globally. The changing tide of the COVID-19 pandemic has set forth widespread economic, health, financial, and lifestyle changes, and it seems that no business, industry or sector remains…

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