Bots, Bots, Everywhere… The Future of Automated Financial Sales Finally, it is here. We are enjoying the realities of conversational banking; being able to talk and text using natural language to do “banking-stuff.” It’s a fun idea, and more than that, it is hugely significant. Bots and conversational banking, using natural language to streamline digital interaction is without a doubt the next…
2020 will be remembered for a lot of reasons (most we will want to forget), but for banking it will be remembered as the year that banking truly went digital. An increased dependency on digital banking saw a significant increase in reliance on digital self-service solutions like chatbots and live chat. In a recent webinar,…
American 1 Credit Union services nearly 60,000 members with 17 branch locations across southeast Michigan. Operating under the motto, “Boldly Generous. Convenient. Uncomplicated.” American 1 strives to deliver on those words, especially when it comes to making their products and services accessible to their community. When the COVID-19 pandemic forced shutdowns in the spring of…
Credit union’s self-service initiative proves invaluable at onset of pandemic, dedicated Coronavirus information center deployed across all digital channels Portsmouth, N.H., September 15, 2020 – SilverCloud, Inc., the only support solution built exclusively for the financial services industry, announced Jackson, Mich.-based American 1 Credit Union successfully deployed the company’s Consumer Support solution, including a chatbot, to provide members with 24/7…
Chatbots are a hot topic in banking. As the shift towards a digital-first world accelerates, we are quickly approaching the intersection of business value and consumer expectations. Banks and credit unions are seeing the benefits of automation – lowered support costs via robust self-service all while fulfilling the consumer expectation of being able to complete…
There’s no question about it – the world of banking is becoming more self-service oriented, with greater automation to service the needs and demands of today’s digital-savvy consumers. The buzz of chatbots continues to grow louder as large banks like Bank of America with Erica and USAA with their Automated Assistant, to smaller mid-tier banks…
When Bank of Oak Ridge implemented a self-service solution with 24/7 access across their digital channels, they had no idea how impactful it would be. The bank quickly saw their daily call volume decrease by more than 20 percent, while the account maintenance backlog dropped more than 66 percent. Customer satisfaction sky rocketed, and employees…
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