Managing Your Frontline

4 Ways A Centralized Content Strategy Will Improve Your Employee Training Program

4 Ways A Centralized Content Strategy Will Improve Your Employee Training Program

Reduce onboarding time, decrease employee frustration, ensure consistent delivery, and quantify effectiveness.   A centralized content strategy is at the heart of successful employee training. In this post, we outline 4 ways it can transform how your financial institution trains, retains, and ramps up frontline employees for success – so you can spend less time…

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Need New Ways to Improve Your Bank’s Cross Selling Strategy?

Need New Ways to Improve Your Bank’s Cross Selling Strategy?

Cross-selling is a critical strategy for banks and credit unions looking to generate profit. Fiserv clearly broke down the five reasons why it’s so critical, noting that cross-selling: Is cheaper than acquisition Improves retention Increases wallet share Broadens your profit base Is a “now” opportunity Understanding why cross-selling in the banking industry is so important…

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3 Reasons Your Bank’s SharePoint is Failing Your Front-Line Staff

3 Reasons Your Bank’s SharePoint is Failing Your Front-Line Staff

A large majority of banks and credit unions use SharePoint as their intranet platform of choice, counting on SharePoint to be an effective content and document management system. While SharePoint has its advantages, it also has a number of disadvantages. One of the more common complaints from employees is that finding what they are looking…

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SilverCloud’s Employee Support Center Tackles Employee Questions, While Managing Masses of Documents

SilverCloud’s Employee Support Center Tackles Employee Questions, While Managing Masses of Documents

Every bank or credit union faces the challenge of managing thousands of pages of policies and procedures, and product information.  Over time, these libraries of documents can become a nightmare for front line staff to search as well as for departments to easily update. Creditunions.com recently highlighted the efforts of several credit unions who undertook…

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Are your employees graduates of MSU?

Are your employees graduates of MSU?

I’m not talking about Mississippi, Michigan or Missouri State University. It’s Mark from SilverCloud’s Customer Success team, and I thought I’d share a funny story with you. Last week, I was on a call with the CEO and COO of a terrific institution. We were discussing the very common challenges they’re having with employees, and…

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