Policies and Procedures

4 Major Impacts of Poorly Written Policies and Procedures

4 Major Impacts of Poorly Written Policies and Procedures

When policies and procedures are not easily accessible, not written with an end consumer in mind, and not consistent across channels and branches, there are a number of negative repercussions that can affect a bank or credit union: Compliance One of the major issues with inconsistent policy and procedure documentation is the compliance risk it…

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Success Story: Jefferson Financial FCU Solves Procedure Management Challenge with SilverCloud Employee Support

With 12 locations serving more than 50,000 members across southern Louisiana and Alabama, Jefferson Financial Federal Credit Union has been a staple of their community since 1966. Operating with a frontline staff of 105 employees, Jefferson Financial FCU takes great pride in providing excellent service to its members. When Jefferson Financial Federal Credit Union set…

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4 Ways A Centralized Content Strategy Will Improve Your Employee Training Program

4 Ways A Centralized Content Strategy Will Improve Your Employee Training Program

Reduce onboarding time, decrease employee frustration, ensure consistent delivery, and quantify effectiveness.   A centralized content strategy is at the heart of successful employee training. In this post, we outline 4 ways it can transform how your financial institution trains, retains, and ramps up frontline employees for success – so you can spend less time…

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