COVID-19

Stimulus 2.0 – What Credit Unions and Banks Need to Know

Stimulus 2.0 – What Credit Unions and Banks Need to Know

How to get ahead of FAQs surrounding the second stimulus packages  A $900 billion economic relief package was signed on December 27, 2020. This package includes a second round of stimulus payments making its way to Americans immediately and hitting bank accounts via direct deposits as early as December 29th, according to the IRS.   Here’s what credit unions and banks need to know to handle the…

Read more
5 Ways American 1 Credit Union Empowers Members with Self-Service Digital Support

5 Ways American 1 Credit Union Empowers Members with Self-Service Digital Support

American 1 Credit Union services nearly 60,000 members with 17 branch locations across southeast Michigan. Operating under the motto, “Boldly Generous. Convenient. Uncomplicated.” American 1 strives to deliver on those words, especially when it comes to making their products and services accessible to their community.  When the COVID-19 pandemic forced shutdowns in the spring of…

Read more
American 1 Credit Union Empowers Members with Automated Self-Service Support and Chatbot During COVID-19 Crisis with SilverCloud’s Consumer Support Platform

American 1 Credit Union Empowers Members with Automated Self-Service Support and Chatbot During COVID-19 Crisis with SilverCloud’s Consumer Support Platform

Credit union’s self-service initiative proves invaluable at onset of pandemic, dedicated Coronavirus information center deployed across all digital channels Portsmouth, N.H., September 15, 2020 – SilverCloud, Inc., the only support solution built exclusively for the financial services industry, announced Jackson, Mich.-based American 1 Credit Union successfully deployed the company’s Consumer Support solution, including a chatbot, to provide members with 24/7…

Read more
3 Opportunities the COVID-19 Crisis Uncovers for Improving Bank and Credit Union Operations

3 Opportunities the COVID-19 Crisis Uncovers for Improving Bank and Credit Union Operations

A recap of the recent webinar – 3 Opportunities the COVID-19 Crisis Uncovers for Improving Bank Operations. You can watch the recording here and the slides are available below. The impact of the Coronavirus crisis has been profound; on our personal lives, to our businesses and the economy. Bank and credit union leaders have had…

Read more
How To Support Bank and Credit Union Employees During the COVID-19 Crisis

How To Support Bank and Credit Union Employees During the COVID-19 Crisis

As individuals and businesses face new financial challenges amid the Coronavirus pandemic, there has been an outpouring of questions from the consumer and business banking community. The need for banks and credit unions to step up and provide digital support is greater than ever. With that, the very core of how people bank in the…

Read more
How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template

How To Support Your Banking Customers During the COVID-19 Crisis | Plus, a FREE Support Answer Template

As the events of the last few weeks unfold, there is no questioning it  — we have found ourselves in an unprecedented situation – locally, nationally, and globally. The changing tide of the COVID-19 pandemic has set forth widespread economic, health, financial, and lifestyle changes, and it seems that no business, industry or sector remains…

Read more