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Webinar Recording: Empower Your MSRs to Make Every Conversation Count

Webinar Recording: Empower Your MSRs to Make Every Conversation Count

Lori Bocklund of Strategic Contact and DJ Haskins from SilverCloud outline what survey data of 100+ CU contact center leaders reveals about the changing contact center, and how your center can better respond to today’s member needs. This webinar was hosted by Creditunions.com  Highlights and key takeaways: 2020: The Year of the Agent The January…

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